Showing posts with label best. Show all posts
Showing posts with label best. Show all posts

Thursday, July 16, 2015

Value Based Purchasing Newsletter Article Part II


                           Better Care.  Smarter Spending.  Healthier People.
Paying for Value – Not Volume!
Whether you are a patient, a provider, a health plan or a taxpayer it is in our common interest to build a healthcare delivery system that is better, smarter and healthier – a system that delivers better care; a system that spends healthcare dollars more wisely; and a system that makes our communities healthier!  We must develop and implement better ways as a country to deliver care, pay providers and distribute information.
Improving the quality and affordability of care for all Americans has always been a pillar of the Affordable Care Act, alongside expanding access to such care.  The ACA provides an opportunity to shape healthcare delivery, improve the quality of care provided and reduce overall growth of healthcare costs.  Value and care-coordination will now be rewarded, rather than volume and care duplication.  The Department of Health and Human Services has established and communicated the benchmarks and metrics that will be used for accountability and drive the attainment of goals for Value Based Purchasing.
There are actually four categories that currently outline this new structure for payments to providers:
1.     Category One – fee-for-service with NO link of payment to quality.
2.     Category Two – fee-for-service with a link of payment to quality.
3.     Category Three – alternative payment models built on fee-for-service architecture.
4.     Category Four – population-based payment.
Value-based purchasing includes payments made in categories 2 thru 4, with the goal of moving the majority of encounters to the population-based payment group.  The goal is to increase accountability for both quality and total cost of the care provided.  At the end of 2014, an estimated 20 percent of Medicare reimbursements had shifted to categories 3 and 4. 
The Department of Health and Human Services has set a goal that by the end of 2016, 30 percent of all Medicare payments will be in categories 3 and 4, and that goal increases to 50 percent by the end of 2018.  Part of this will be accomplished by utilization of alternative payments models such as the medical home, bundling payments and utilization of Accountable Care Organizations. Ultimately the goal is that by the end of 2018, 90 percent of Medicare fee-for-service payments will be in categories 2 thru 4.  In these alternative payment models, providers are accountable for the quality and cost of care for the people and populations they serve moving away from the old way of doing things which amounted to “the more you do, the more you get paid”.
Let’s expand a bit on one of the alternative models.  In the Patient Centered Medical Home model, instead of physicians working in silos, separately, care coordinators oversee all the care a patient is getting.  This means patients are more likely to get the right tests and medications rather than getting duplicated tests, procedures, etc.  These medical homes typically offer patients access to a physician or other clinicians 24/7, and some may offer extended office hours.
According to the Secretary of the Department of Health and Human Services in a statement earlier this year, she stated the progress made thus far has saved taxpayers more than $116 billion. This savings translates in the ability of organizations to reduce expenditures and reinvest those dollars in higher quality care for their employees – wellness programs, for example.
America’s healthcare system is poised to move into its next phase – a coordinated, cost-efficient and quality driven system that promotes and supports individuals and community health.
New drivers have been implemented to foster these changes and next month we will share information on The Center for Medicare and Medicaid Innovation, Transforming Clinical Practices Initiative and the National Quality Strategy. 





Friday, February 13, 2015

"I Love Improvement"


It is our strong recommendation that organizations do not make changes to their quality management systems until the formal standard is released in 2015.  
                           
Do you remember your first computer, your first CD player Walkman, your first boom box, your first cassette player, your first eight track player...should I stop? Change and improvement has a funny way of being quite enjoyable when someone else is doing the work for us, but when it is us that needs to change and improve, it might be a different story. I was giving some guidance to a client just yesterday and from memory rattled of not only the ISO clause down to the letter, but also recited the requirement. Yes, I am an ISO GEEK! I laughed to myself and thought how quickly that is going to change, and I will once again be right back where I was the last time the standard made a major revision. I will be in the same boat with everyone else learning a brand new standard and trying to improve how I communicate the requirements of the standard to my customers. As I think about it though, I am not sure that I would have much respect for a standard that requires continual improvement if the writers did not practice what they preach. Remember when dad would say, "Do as I say, not as I do???" Yeah, that meant a lot. When the ISO 9001:1994 transformed into the ISO 9001:2000, it set the quality management system world on its ear. Everyone was running around as if the sky was falling trying to figure it out. You know what? 15 years later, ISO still stands. I can't really recall what the big deal was, and do you know what else? I don't know how we ever managed without the improvement that the new standard brought. So here we are again, and all I can say is hold on, the ride is going to be fantastic.

Section Ten of the ISO 9001:2015 is all about improvement; improvement from known issues or improvement from potential issues - all in an effort to meet customer requirements and enhance their satisfaction. This improvement can be implemented at the system, process or service line levels.

Section 10.2 Nonconformity and corrective action starts with the known issues. Let's clean house before we try to improve. For the first time, nonconformity has become a single term in the ISO standard. There is no longer segregation between nonconforming product, nonconforming service, customer complaint, internal audit finding, process performance failure or system failures. When bad things happen, we are going to correct them and deal appropriately with the consequences. Next, we are going to ask ourselves if this nonconformity is severe enough that it warrants further investigation to ensure that it does not recur. If it is of a magnitude that could jeopardize the organization, processes or customer then we are going to find out what the true cause of the nonconformity is. We are going to ask ourselves if this same situation has or could occur elsewhere in the organization. We are going to implement applications of control to prevent the nonconformity from recurring anywhere. If need be we might even have to change our quality management system. Never forget that ISO 9001 is okay with making mistakes, but is never okay with repeating them.

Section 10.3, the final chapter or epilogue, brings us to Continual Improvement. It is as if the ISO 9001:2015 standard is saying, "Look we've given you everything you need to make your organization the very best. Now get to it."  

4.1 We understand our Context
                                  Internal and External Risk and Opportunities

4.2 We understand our Interested Parties
                  
                                  External Expectations Risk and Opportunities

5 Leadership is on board
                                        
                                  Supporting, Empowering, and Leading

6.1 We have developed a plan
                                   
                                  Risk and Opportunity is planned

6.2 Actions are taken to address issues                      
                                  Risk & Opportunity is addressed & mitigated

6.3 We plan for change                                              
                                  Change is part of our everyday focus

8.7 Nonconformities are controlled                           
                                  We contain what mistakes we encounter

9.1.2 We know what our customers think                  
                                  We react accordingly to stay ahead

9.1.3 We know what processes are weak                  
                                  We focus our attention there

9.1.3 We know the impact of suppliers
                       
                                  We work together to mitigate risk

9.2 We know where our QMS is weak                       
                                  We change the way we do business

9.3 Management drives us to be better                     
                                  Supplying resources, support, and guidance

10.2 We will make mistakes                                        
                                 Only Once!

All through the standard, the common thread of continual improvement can be identified. Sometimes I wonder if this section should have been the first section of the new revision?

ISO 9001:2015 Geeks Unite!
Woody  

P.S. Watch for "A Deeper Dive into ISO" coming in March!!!

by Woody, the ISO Wizard

Monday, June 9, 2014

Congratulations for Making Beckers' Top 100 Community Hospitals

Congratulations to the Hospitals below that we have had the pleasure of working with that have made the Beckers Top 100 Community Hospitals list.

Advocate Good Samaritan Hospital (Dowers Grove, Ill.)
Asante Rogue Regional Medical Center (Medford, Ore.)
Holland (Mich.) Hospital
Sentara RMH Medical Center (Harrisonburg, Va.)
Scottsdale (Ariz.) Healthcare Shea Medical Center
Sentara Williamsburg (Va.) Regional Medical Center
Sky Lakes Medical Center (Klamath Falls, Ore.)
St. Joseph's Hospital and Health Center (Syracuse, N.Y.).

Please Click here for the full story.