ISO 9001 is a journey with the direction and
destination established by the organization.
Ultimately, each organization must determine if the trip will be a short
one that ends after the celebration of ISO 9001 certificate being hung on the
wall or a long rewarding journey with stops along to way to enjoy the
incremental achievements determined by the measures of success and reach the
intended destination of improved patient outcomes.
What if
hundreds or even thousands of hospitals, long-term care and assisted living
facilities all decided to embark on the long rewarding journey of ISO 9001
improvement? I have to confess, I
get goose bumps just thinking about being a part of such a movement in
healthcare!
How about you?
